Mahmud FarooqueAgentic AI & Web DeveloperLet’s talk
Mahmud Farooque

AI agents. Practical web development. Writing & photography.

Mahmud Farooque

Agentic AI & Web Developer

Open to on-site, hybrid & remote opportunities

Agentic AI · MCP · n8n · Laravel · Shopify

Dhaka, BangladeshAustralia & New Zealand agency experience

AI agents, grounded in real agency work

I build AI-assisted workflows for the real work of a web agency: support emails, tickets, website fixes, hosting migrations and team handovers. Behind that work are 20 years in web development, 17 years with an Australian agency, and contributions to more than 3,000 websites across my career.

I work across AI systems to build agentic workflows for development, code review and troubleshooting. My toolkit includes n8n for workflow automation, MCP for tool connections, and ERPNext for tickets and operations. I’ve built email-to-ticket workflows, Google Chat summaries, reusable fix skills and migration automation. My aim is to give a small team much more capacity, with explicit permissions, verification and human review built into the process.

Outside client work, I write about what I build and the problems I solve, and head out with my camera whenever I can. This site brings those parts of my work together.

years in web development
20
years with an Australian agency
17
websites worked on across my career
3,000+

Where I work

Dhaka, Bangladesh

Open to on-site, hybrid and remote work.

How I communicate

  • English · professional
  • Bangla · native

Clear updates, practical documentation and follow-through.

Agentic AI for web agencies

The opportunity I’m focused on: connect the inbox, ticket queue, website tools and team communication into one operating workflow.

Foundations I’ve built

Support email → ERPNext ticket → Google Chat summary, reusable troubleshooting skills, approved fix workflows and automated hosting migrations.

An AI agent that helps run the agency

Blueprint

The extended workflow below describes the operating model I’m developing. It brings the existing foundations together with further capabilities; it is not a claim that every step is already deployed.

  1. Read & create the ticket

    Read a support email, identify the website and request, create a ticket and gather the context needed to work.

  2. Diagnose, fix & verify

    Use authorised tools to investigate and resolve supported issues, with checks and a record of the changes. Escalate unfamiliar or uncertain cases.

  3. Put the fix in front of a human

    Post the result, evidence and any open questions to the team’s Google Chat group for review.

  4. Close the loop with the client

    After review and approval, update the ticket and send the client a clear resolution email.

  5. Migrate with permission

    When authorised, move a website from the old host to the new one, verify the result and leave a migration record.

The operating model

A one-person, AI-powered web agency for Newcastle, Sydney and wider NSW — a proposed business model built on my Australian agency experience.

Further scope: staff administration and bookkeeping workflows, with defined permissions and review. These remain part of the proposed operating model until implementation is confirmed.

Experience

The long relationships, the daily work and the problems I’ve learned to solve.

  1. Senior Web Developer & QA Tester

    Jezweb · Newcastle, NSW, Australia

    2009 — September 2026

    Long-term remote contractor, developing and maintaining websites for Australian and New Zealand clients. Work covered builds, e-commerce, custom plugins, technical SEO and day-to-day production support.

    BuildWebsites & custom plugins
    SupportProduction troubleshooting
    ImprovePerformance & automation
  2. WordPress, UI & booking systems

    Dex Labs / DMS Asia Dynamics · Kuala Lumpur

    2017 — 2019 · concurrent contracts

    Separate contracts alongside Jezweb: WordPress and Shopify theme development, web application interfaces and hotel reservation systems.

  3. Web design & development

    Winux Soft / Bangladesh Internet Press · Dhaka

    2006 — 2009

    Started with HTML/CSS design and Joomla development, including public-sector website delivery and staff training.

Explore my career history and case studies

Selected work

A few examples of what I do, with my contribution made clear.

Agentic AI · implemented foundations

An agency support workflow with AI in the loop

Built an AI-assisted helpdesk pipeline connecting support emails, ERPNext tickets and Google Chat summaries, alongside reusable fix skills and migration automation.

My part

Reusable agents, skills and hooks; MCP integrations into hosting and support tools; approval steps for production actions. The extended agency blueprint is described separately above.

  • Agentic AI
  • MCP
  • ERPNext
  • Google Chat
Full-stack development

The platform you’re looking at

My photography and publishing platform, built with Laravel, Inertia.js and Vue. A working example of owning an application from interface to deployment.

My part

Image processing, EXIF and GPS data, S3-compatible storage, an admin dashboard and a scripted deployment workflow.

  • Laravel
  • Vue
  • Image pipeline
Explore the platform ↗︎
Australian agency experience

E-commerce beyond the storefront

Built and supported WooCommerce stores for Australian and New Zealand businesses, with client-specific functionality and ongoing production support.

My part

Custom plugins, payment and shipping integrations, product variations, releases and troubleshooting existing stores.

  • WooCommerce
  • Plugin development
  • Integrations

From my notebook

Read all blog posts

Build logs, Linux troubleshooting and practical experiments. The steps that worked, and the ones that didn’t.

Through my lens

Explore the full gallery

Mountains, water, light and ordinary places worth stopping for. Photography is another way I pay attention.

This photography platform is also my own Laravel/Vue project — where my development work and creative life meet.

Skills I put to work

Agentic AI & agency operations

Connect support inboxes, tickets, hosting tools and team updates. Reusable agent skills, tool integrations and approval-aware workflows for practical agency work.

  • Agentic AI
  • MCP
  • n8n
  • ERPNext

Websites, applications & e-commerce

WordPress and WooCommerce, Laravel backends, Vue interfaces and integrations — supported by hands-on experience across builds, custom functionality and ongoing client work.

  • WordPress
  • WooCommerce
  • Laravel
  • Shopify
  • Vue

Hosting, support & technical SEO

Production troubleshooting, site migrations, performance and security maintenance. The practical website knowledge that gives automation a useful foundation.

  • Linux
  • Cloudflare
  • Technical SEO
  • Migrations

Open to the next chapter

Have a role or project in mind?

I’m open to on-site, hybrid and remote roles, as well as contract projects in agentic AI, automation and web development. Let’s discuss the arrangement that works for your team.

[email protected]